{"id":2136,"date":"2025-11-04T16:10:31","date_gmt":"2025-11-04T13:10:31","guid":{"rendered":"https:\/\/freezeva.com\/tr\/?page_id=2136"},"modified":"2025-11-10T04:17:11","modified_gmt":"2025-11-10T01:17:11","slug":"teslimat-ve-iade-sartlari","status":"publish","type":"page","link":"https:\/\/freezeva.com\/tr\/teslimat-ve-iade-sartlari\/","title":{"rendered":"TESL\u0130MAT VE \u0130ADE \u015eARTLARI"},"content":{"rendered":"<p>FREEZEVA GIDA T\u0130CARET L\u0130M\u0130TED \u015e\u0130RKET\u0130 (\u201cFreezeva\u201d) olarak m\u00fc\u015fterilerimize sipari\u015flerini en k\u0131sa s\u00fcrede, g\u00fcvenli ve eksiksiz \u015fekilde ula\u015ft\u0131rmak i\u00e7in \u00f6zen g\u00f6steriyoruz. A\u015fa\u011f\u0131da, teslimat s\u00fcreci, kargo politikas\u0131 ve iade ko\u015fullar\u0131yla ilgili t\u00fcm detaylar\u0131 bulabilirsiniz.<\/p>\n<p><strong>1. TESL\u0130MAT B\u0130LG\u0130LER\u0130<\/strong><br \/>\n<strong>Sipari\u015f Onay\u0131<\/strong><br \/>\nSipari\u015finizin \u00f6demesi onayland\u0131ktan sonra, \u00fcr\u00fcnleriniz en ge\u00e7 1-3 i\u015f g\u00fcn\u00fc i\u00e7inde kargoya teslim edilir.<br \/>\nResm\u00ee tatil ve hafta sonlar\u0131nda verilen sipari\u015fler, takip eden ilk i\u015f g\u00fcn\u00fc i\u015fleme al\u0131n\u0131r.<\/p>\n<p><strong>Kargo S\u00fcresi<\/strong><br \/>\nKargo \u015firketine teslim edilen sipari\u015fler, teslimat adresine ba\u011fl\u0131 olarak genellikle 1-5 i\u015f g\u00fcn\u00fc i\u00e7erisinde teslim edilir.<br \/>\nKargo s\u00fcresi, teslimat adresinin bulundu\u011fu il veya il\u00e7eye g\u00f6re de\u011fi\u015fiklik g\u00f6sterebilir.<\/p>\n<p><strong>Kargo Takibi<\/strong><br \/>\nSipari\u015finiz kargoya verildi\u011finde, kay\u0131tl\u0131 e-posta adresinize ve\/veya cep telefonunuza kargo takip numaran\u0131z g\u00f6nderilir.<br \/>\nAyr\u0131ca, hesab\u0131n\u0131za giri\u015f yaparak sipari\u015f durumunuzu <a href=\"https:\/\/www.freezeva.com\" target=\"_blank\">www.freezeva.com<\/a> \u00fczerinden takip edebilirsiniz.<\/p>\n<p><strong>Kargo \u00dccreti<\/strong><br \/>\nBelirli d\u00f6nemlerde yap\u0131lan kampanyalar d\u0131\u015f\u0131nda, kargo \u00fccreti sistem taraf\u0131ndan sipari\u015f a\u015famas\u0131nda otomatik olarak hesaplan\u0131r ve toplam tutara eklenir.<br \/>\nBelirli tutar\u0131n \u00fczerindeki sipari\u015flerde \u00fccretsiz kargo kampanyas\u0131 uygulanabilir.<\/p>\n<p><strong>2. TESL\u0130MATTA D\u0130KKAT ED\u0130LMES\u0130 GEREKENLER<\/strong><br \/>\n\u00dcr\u00fcn\u00fc teslim al\u0131rken, kargo g\u00f6revlisinin yan\u0131nda paketi kontrol ediniz.<br \/>\nAmbalajda y\u0131rt\u0131lma, ezilme veya \u0131slanma gibi bir hasar fark ederseniz, kargo yetkilisine \u201cHasar Tespit Tutana\u011f\u0131\u201d d\u00fczenletmeden \u00fcr\u00fcn\u00fc teslim almay\u0131n\u0131z.<br \/>\nHasar tespiti yap\u0131lan \u00fcr\u00fcnler i\u00e7in, tutanakla birlikte <a href=\"mailto:info@freezeva.com\">info@freezeva.com<\/a> adresine bilgi vermeniz durumunda h\u0131zl\u0131ca yeni \u00fcr\u00fcn g\u00f6nderimi sa\u011flan\u0131r veya iade s\u00fcreci ba\u015flat\u0131l\u0131r.<\/p>\n<p><strong>3. \u0130ADE VE DE\u011e\u0130\u015e\u0130M KO\u015eULLARI<\/strong><br \/>\n<strong>Genel \u0130ade \u015eartlar\u0131<\/strong><br \/>\nFREEZEVA GIDA T\u0130CARET L\u0130M\u0130TED \u015e\u0130RKET\u0130, 6502 Say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ve Mesafeli Sat\u0131\u015f Y\u00f6netmeli\u011fi h\u00fck\u00fcmlerine uygun olarak m\u00fc\u015fterilerine iade hakk\u0131 tan\u0131maktad\u0131r.<\/p>\n<p>A\u015fa\u011f\u0131daki ko\u015fullar\u0131n sa\u011flanmas\u0131 halinde iade talebiniz i\u015fleme al\u0131n\u0131r:<\/p>\n<ul>\n<li>\u00dcr\u00fcn size teslim edildikten sonra 14 g\u00fcn i\u00e7inde iade talebinde bulunulmal\u0131d\u0131r.<\/li>\n<li>\u00dcr\u00fcn, orijinal ambalaj\u0131nda, etiketleri s\u00f6k\u00fclmeden, kullan\u0131lmam\u0131\u015f ve yeniden sat\u0131labilir durumda olmal\u0131d\u0131r.<\/li>\n<li>G\u0131da \u00fcr\u00fcnleri (\u00f6zellikle dondurularak kurutulmu\u015f meyveler gibi) a\u00e7\u0131lm\u0131\u015f, t\u00fcketilmi\u015f veya ambalaj\u0131 bozulmu\u015f \u015fekilde geri al\u0131namaz.<\/li>\n<\/ul>\n<p><strong>G\u0131da \u00dcr\u00fcnlerine \u00d6zel Durum<\/strong><br \/>\nFreezeva \u00fcr\u00fcnleri g\u0131da kategorisinde yer ald\u0131\u011f\u0131 i\u00e7in, sa\u011fl\u0131k ve hijyen nedenleriyle ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f veya t\u00fcketilmi\u015f \u00fcr\u00fcnlerde iade\/de\u011fi\u015fim yap\u0131lamaz.<br \/>\nAncak:<\/p>\n<ul>\n<li>Yanl\u0131\u015f \u00fcr\u00fcn g\u00f6nderimi,<\/li>\n<li>Hasarl\u0131 veya bozuk \u00fcr\u00fcn teslimi,<\/li>\n<li>Son kullanma tarihi ge\u00e7mi\u015f \u00fcr\u00fcn g\u00f6nderimi<\/li>\n<\/ul>\n<p>gibi durumlarda, \u00fcr\u00fcn\u00fcn foto\u011fraf\u0131 ve sipari\u015f numaran\u0131zla birlikte <a href=\"mailto:info@freezeva.com\">info@freezeva.com<\/a> adresine ba\u015fvurman\u0131z yeterlidir.<br \/>\n\u0130nceleme sonucunda iade veya birebir de\u011fi\u015fim yap\u0131l\u0131r.<\/p>\n<p><strong>\u00dccret \u0130adesi<\/strong><br \/>\n\u0130ade talebiniz onayland\u0131\u011f\u0131nda, \u00fcr\u00fcn Freezeva\u2019ya ula\u015ft\u0131ktan sonra \u00f6demeniz 7 i\u015f g\u00fcn\u00fc i\u00e7erisinde kulland\u0131\u011f\u0131n\u0131z \u00f6deme y\u00f6ntemi arac\u0131l\u0131\u011f\u0131yla taraf\u0131n\u0131za iade edilir.<br \/>\nKredi kart\u0131 iadelerinde, bankalar\u0131n s\u00fcre\u00e7lerine ba\u011fl\u0131 olarak hesab\u0131n\u0131za yans\u0131mas\u0131 birka\u00e7 i\u015f g\u00fcn\u00fc s\u00fcrebilir.<\/p>\n<p><strong>4. \u0130ADE G\u00d6NDER\u0130M ADRES\u0130<\/strong><br \/>\nFREEZEVA GIDA T\u0130CARET L\u0130M\u0130TED \u015e\u0130RKET\u0130<br \/>\nAnadolu Caddesi, Adalet Mahallesi No:41 Kat:9 \/ 091 Megapol Tower, Bayrakl\u0131 \u2013 \u0130zmir<br \/>\n\ud83d\udcde 0 (232) 570 01 18<br \/>\n\ud83d\udce7 <a href=\"mailto:info@freezeva.com\">info@freezeva.com<\/a><\/p>\n<p><strong>5. DE\u011e\u0130\u015e\u0130M TALEPLER\u0130<\/strong><br \/>\nDe\u011fi\u015fim talebi yaln\u0131zca ayn\u0131 \u00fcr\u00fcn\u00fcn hasarl\u0131 veya hatal\u0131 g\u00f6nderilmesi durumlar\u0131nda ge\u00e7erlidir.<br \/>\nStokta bulunmayan \u00fcr\u00fcnlerin de\u011fi\u015fimi yerine \u00fccret iadesi yap\u0131l\u0131r.<\/p>\n<p><strong>6. M\u00dc\u015eTER\u0130 H\u0130ZMETLER\u0130<\/strong><br \/>\nHer t\u00fcrl\u00fc teslimat, iade veya de\u011fi\u015fim talebiniz i\u00e7in bize ula\u015fabilirsiniz:<br \/>\n\ud83d\udcde 0 (232) 570 01 18<br \/>\n\ud83d\udce7 <a href=\"mailto:info@freezeva.com\">info@freezeva.com<\/a><br \/>\n\ud83c\udf10 <a href=\"https:\/\/www.freezeva.com\" target=\"_blank\">www.freezeva.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FREEZEVA GIDA T\u0130CARET L\u0130M\u0130TED \u015e\u0130RKET\u0130 (\u201cFreezeva\u201d) olarak m\u00fc\u015fterilerimize sipari\u015flerini en k\u0131sa &#8230; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2136","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/freezeva.com\/tr\/wp-json\/wp\/v2\/pages\/2136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/freezeva.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/freezeva.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/freezeva.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/freezeva.com\/tr\/wp-json\/wp\/v2\/comments?post=2136"}],"version-history":[{"count":3,"href":"https:\/\/freezeva.com\/tr\/wp-json\/wp\/v2\/pages\/2136\/revisions"}],"predecessor-version":[{"id":2193,"href":"https:\/\/freezeva.com\/tr\/wp-json\/wp\/v2\/pages\/2136\/revisions\/2193"}],"wp:attachment":[{"href":"https:\/\/freezeva.com\/tr\/wp-json\/wp\/v2\/media?parent=2136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}