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    FREQUENTLY ASKED QUESTIONS

    Below you’ll find answers to the most common questions about our freeze-dried products. If you can’t find what you’re looking for, send us a message via the form and we’ll reply shortly.

    PRODUCT & PRODUCTION

    What is freeze-drying (freeze-dried)?

    Fruits are frozen at around −40 °C shortly after harvest and their water is evaporated under low pressure (sublimation). This achieves the method that best preserves natural color, aroma, and flavor.

    How is it different from conventional drying?

    With hot-air drying, texture shrinks more and aroma may diminish. Freeze-dried products are light, crisp, and intensely flavorful; when in contact with water, they quickly return close to their original form.

    Do the products contain added sugar, additives, or preservatives?

    No. Our products are 100% fruit; they contain no added sugar, artificial sweeteners, colorants, or preservatives.

    Is it suitable for a vegan/halal diet? Any allergens?

    All our fruit products are naturally suitable for a vegan diet. We do not use animal-derived ingredients. We follow hygiene protocols to prevent cross-contact; however, if you have a specific allergy, please check the product label.

    How many portions of fruit are in one pack?

    Because water is removed during drying, weight decreases. For example, 20–25 g of freeze-dried strawberries equal roughly 180–250 g of fresh strawberries. This varies by product; we share equivalence on the pack.

    How are the nutritional values affected?

    Since high heat isn’t used, most vitamins and minerals are preserved. Only water is removed, so calories and fiber appear denser per gram—this does not mean sugar was added.

    USAGE, STORAGE & ORDERING

    How can I consume it? (bowl, recipes, drinks…)

    Enjoy as a snack on its own; use in yogurt, granola, smoothies, and desserts; add texture/color to cheesecake, pancakes, and cakes. Also ideal for decoration and garnishing.

    What happens on contact with liquid? Does it rehydrate?

    Yes. When combined with milk, yogurt, or water, it softens within minutes and approaches a fresh texture. If you like it crunchy, enjoy it dry.

    What are the shelf life and storage conditions?

    Unopened packs stay fresh for months in a cool, dry place away from sunlight. After opening, close/clip the pouch tightly and keep away from moisture. If it absorbs humidity, crispness may decrease.

    Is it suitable for children and athletes?

    With no added ingredients, it’s a practical fruit option for kids and a light, natural energy source for athletes. Remember to practice portion control.

    Payment options, shipping time, and tracking

    We support credit/debit cards and—where available—cash on delivery. Orders are typically shipped within 24 hours and delivered in 1–3 business days depending on the carrier. Your tracking number is sent by email/SMS.

    I received a damaged/missing product—what should I do?

    Check your package while the courier is present. If there is damage, have a report issued and contact us. We’ll resolve it quickly (replacement/refund).

    Do you offer wholesale/corporate orders?

    Yes. We provide wholesale pricing for cafés, restaurants, hotels, and corporate gifts. Leave a request via the form and our team will get back to you the same day.